FREQUENTLY ASKED QUESTIONS
• SHIPPING METHODS AND COST CLICK HERE
• ORDER STATUS
• ORDER HISTORY
• SHIPPING INTERNATIONAL
• RETURNS AND EXCHANGE CLICK HERE
• CANCEL AN ORDER CALL 818-646-8088
Credit Cards/Gift Cards
We accept Mastercard,Visa,American Express and Discover you can also use your store credit. Your store credit will never expire.
Use any payment method for an easier checkout experience with just one simple-click.
How do I become a VIP member?
SUEKODRESS.COM allows you to become a VIP Member by simply filling in the required information and saving your information click HERE. Once registered, we will send you a confirmation email and 15% off your first order!
I forgot my password what do I do?
If you forgot your password CLICK HERE to recover at anytime. If you need assistance please feel free to contact us via phone 818-646-8088
How do I change my password?
You can change your password at any time. Sign in to your Yumi Kim account select “My Account” located on the top right and select “Account Information”
How do I add/ remove a shipping address?
You can add/remove a shipping address by signing into your Yumi Kim account select “My Account” located on the top right and select “Account Dashboard” If you accidentally already purchased an item and placed the incorrect shipping information please call our customer support team someone will be happy to assist you. 818-646-8088
How do I look at my past orders?
You can review past orders by signing into your Yumi Kim account select “My Account located on the top right and select “My Orders”
How do I update my email preferences?
You can edit your primary email by signing into your Yumi Kim account select “My Account” located on the top right and select “Account Dashboard” ORDERING & PAYMENT
Can I place my order over phone or chat?
Yes, call 818-646-8088 or chat via on bottom right of screen. We are here 9am-6pm PST. If after hours please send us an email and we will get back to you the next business day email@example.com
What does it mean to place a pre-order item?
Pre-orders are new items that are not in stock but are expected to be available for purchase at a later date. If you submit a pre-order, the item will be reserved just for you and mailed out to you as soon as the shipment reaches our warehouse.
I am buying a pre-order item and in stock item at the same time should I expect separate packages?
Yes! Pre order items will ship as soon as it is in stock. You will not be billed for the item until it ships. You will also receive an email when it ships. I have ordered the wrong item by mistake can I edit my order. Unfortunately, we are not able to change out the items in an order once the order has been placed. However you can cancel your order and place a new one. You can contact customer support team for assistance 818-646-8088
How can I modify an order?
You may track your order to determine whether or not your order has been shipped. If your order is still in the fulfillment center, please contact Customer Support at 818-646-8088 or via email firstname.lastname@example.org with your order number.
It looks like you charged me multiple times.
This is highly unlikely since Sueko is unable to create/edit orders without approval. You can contact customer our support team and someone will be happy to assist. 818-646-8088
Will I be taxed on my on my purchase?
SUEKO.COM does not charge sales tax in the United States with the exception of California. SUEKODRESS.COM cannot override the designated state sales tax.
I changed my mind and want to cancel my order how do I do that?
You may cancel an order at any time before we start to make your dress. You can contact our customer service team via email email@example.com